Integrations and API
Connect the chat to the tools your team already uses, or build on it. What is included and what is switched on for you is marked on each line.
All integrations
| Integration | What it does | Status | You bring |
|---|---|---|---|
| REST API | Every user can create an access token and read or change conversations, contacts and reports. | Included | Access tokens in profile settings. |
| Single sign-on (SAML) | Each client can sign its team in through its own identity provider. | Included | Settings, then Single sign-on. |
| Google Translate | Translate visitor messages for agents and replies for visitors. | Included | Needs a Google Translate key. |
| Webhooks | Send chat events to a URL you control. | On request | Switched on per installation. |
| Dashboard apps | Show your own page inside the agent dashboard. | On request | |
| Slack | Chat notifications in a Slack channel. | On request | Your Slack app. |
| Linear | Create issues from a conversation. | On request | Your Linear workspace. |
| Notion | Save conversation details to Notion. | On request | Your Notion workspace. |
| Shopify | See a customer's orders next to the chat. | On request | Your Shopify store. |
| Dialogflow | Let a Dialogflow bot answer first. | On request | Your Google Cloud project. |
| Dyte | Start a video call from a conversation. | On request | Your Dyte account. |
| LeadSquared | Send chat contacts to LeadSquared. | On request | Your LeadSquared account. |
| Google and Microsoft sign-in | Agents sign in with a work account. | On request | Set up by the installation's operator. |
Building on it
- Access tokens
- Each user can create a token in their profile settings and use it as a bearer token against the REST API.
- What the API covers
- Conversations and messages, contacts, agents, inboxes, labels, teams and reports, for the account the token belongs to.
- Events
- Webhooks send chat events, such as a new message or a conversation being resolved, to a URL you provide.
Need something connected?
Tell us what you use today and we will show how it fits.