Platforms
Website live chat is included and switched on. 10 more channels are in the product and are switched on for your installation on request. Voice is upcoming.
All channels
| Channel | What it does | Status | You bring |
|---|---|---|---|
| Website live chat | Chat widget on any site, plus a hosted chat page for each client, with a pre-chat form, offline form and queue position. | Included | Nothing to connect. |
| Customer email as conversations in the same inbox. | On request | Your mailbox settings. | |
| WhatsApp Business conversations. | On request | Your WhatsApp Business account. | |
| Telegram | Messages to your Telegram bot. | On request | Your bot token. |
| SMS | Text messages, including through Twilio. | On request | Your SMS provider account. |
| Facebook Messenger | Messages to your Facebook page. | On request | Your Facebook app. |
| Direct messages to your Instagram account. | On request | Your Instagram app. | |
| TikTok | Messages to your TikTok account. | On request | Your TikTok app. |
| LINE | Messages to your LINE official account. | On request | Your LINE channel. |
| X (Twitter) | Direct messages to your X profile. | On request | Your X developer access. |
| API channel | Your own app or product sends and receives chats over the REST API. | On request | Pair with webhooks. |
| Voice calls | Calls handled by the same agents. | Upcoming | Not available yet. |
On request means the channel exists in the product but is off until the operator switches it on for you and you connect your own account with that provider. Chats from every channel land in the same queue and follow the same assignment rule.
Tell us which channels you need
We will switch them on for your demo client so you can see them in the same inbox.